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Application Support Engineer

Job ID:  955
Company: Alpiq Services CZ

Praha, CZ

Contract Type:  Permanent
Job Type:  Full-time position
Job Level:  Experienced professionals
LinkedIn:  #LI-SFCZ

Alpiq Services CZ in Prague operates an important shared services center to provide high quality services to Alpiq's internal customers.


  •  Employment contract for an indefinite period
  •  Annual leave of 25 days paid days
  •  Anual bonus based on individual performance and company results
  •  10 days of “sickdays” (full paid sick leave)
  •  24.000 CZK annually contribution for pension insurance
  •  6.000 CZK annually contribution to cafeteria for relaxing activities
  •  Financial loyalty reward provided every 5th year with the company
  •  Referral bonus 15.000 CZK as reward for recommending new colleague
  •  Free language courses at work (English, German, French, Czech)
  •  Meal vouchers in a value of 110 CZK
  •  Free refreshment at work (soft drinks, fruits)
  •  Voluntary social and sports activities
  •  Informal dress code
  •  International environment with more than 20 nationalities
  •  Pleasant and quite working atmosphere & environment in the very downtown of Prague 1 (Metro Můstek and Národní třída – walking distance 5 minutes)

You will do:

  • Assurance of application daily operations
  • Maintenance of the suite of application related to trading
  • Front face to the business on all support issues
  • Preparation of application documentation and support documentation
  • Training of the users and other members of team on support
  • End-to-end Incident and Problem resolution
  • Ensuring that the applications met their required service levels
  • Supporting process improvements to continuously improve the stability and performance of the applications.
  • Identify system bottlenecks and opportunities for processing improvements
  • Effectively perform root cause analysis of issues and report the outcome to business community and Management.
  • Work with JIRA to manage incidents and follow through to completion
  • Help management reporting monthly on issues and tracking outstanding issues vs resolved
  • Application Monitoring, Application Tuning

Do you have:

  • Basic knowledge of SQL (select with joins and aggregation, delete, truncate, export import of data)
  • Knowledge of AWS is highly welcome
  • Advanced knowledge of Oracle Database is an advantage
  • Knowledge of some scripting language e.g. Perl, Python or Power Shell etc.
  • Basic knowledge of Windows server administration
  • Working experience with organization using ITIL
  • Willingness to on-call duty service
  • Experience with energy business domain or trading platforms is an advantage
  • Experience with JIRA or other Incident ticketing/tracking systems
Daniel Strádal
Tel.:  +420 221 720 101



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