Operations Specialist

Join us in Alpiq! We reward your energy!

What would our world be like if we no longer had electricity? Lights, heating, household appliances, water supply, Internet, public transport, hospitals, stores, etc.: They are all dependent on our services, which makes us an important pillar of the economy and society in general. Reliable energy delivery enables a higher standard of living. We are at the forefront of research for modern energy efficient solutions and strong supporters of climate protection.

If you want to be part of this great project, join us as Operations Specialist! You will join to a young, dynamic and international environment, where your role will be key on the development and management of procedures and systems necessary for the optimal management of customers in the supply of electricity, gas and renewable energy producers and co-generators in relation to verification, switching and billing.

Your responsibilities:

• Invoicing of energy, gas and representation customers, as well as management of settlements and archiving of customer contracts.
• To be the point of contact and communication with energy, gas and representation distributors, as well as with the TSO and OMIE.
• Support to the commercial team in the management of incidents received from customers. 
• Management of ATR, Switching (main channel for sending xml files to distributors), CRM and ECP tool.                
• Support to the administrative area in the treatment of energy taxes and quotas.
• Statistical analysis of sales.
• Management of “green certificates”.

Your profile:

• Experience of at least 2-3 years in a similar position in energy trading companies. 
• Knowledge of back office and order to cash processes.
• Expert user of ATR, Switching and CRM.
• Affinity with data analysis information technologies (e.g. data modeling and data flows).
• It would also be worth having experience in customer metering management with indexed and Pass-Through products, both in electricity and gas; in opening and follow-up of incidents in official platforms (Simel, Enagás).
• Having knowledge of REE operation procedures,  database language (SQL) and advanced Excel (Visual Basic) and knowledge of ECP tool will be an asset.

• High level in English (C1).
• Strong problem-solving and client oriented, team player with analytical skills and the ability to work under pressure and manage multiple priorities with autonomy and proactivity.

What we offer

• Permanent full-time contract.
• Attractive social benefits such as:
  • Restaurant ticket.
  • National and international healthcare plan (Sanitas Mundi).
  • Life Insurance.
  • Accident Insurance.
  • Pension plan.
  • Flexible remuneration (transport ticket, childcare ticket and training).
• Flexible working hours.
• Possibility of working in hybrid mode (face-to-face and on remote).
• Free beverages and fruits.
• Professional Development:
  • Be part of a company that is committed to "secure base leadership".
  • Onboarding adapted to each new employee, including a visit to the headquarters and to our power plants in Switzerland.
  • Annual training plan adapted to your needs and to the company's strategy.
  • Career opportunities.
• Location: Madrid city center.

If you are passionate about the energy market and you are considering a change, do not hesitate to apply!